FAQS

💡 Consultation 1: Will the core attributes of conventional products be adjusted randomly?
      There will be no random adjustment to the core attribute content of mainstream conventional products on the platform. If relevant content needs to be optimized and adjusted due to service iteration, we will update the public display content in advance as far as possible.
💡 Consultation 2: What support can be obtained for novice users in product selection?
      Novice users can refer to the universal selection guidelines published on the platform to complete product screening and selection. Our service team will provide auxiliary guidance support for users who have difficulty in independent selection as appropriate.
💡 Consultation 3: How to distinguish the applicable scenarios of different types of products?
      Each type of product is equipped with corresponding scenario adaptation descriptions on the detail page. Users can distinguish and select products according to the public descriptive content, and we will provide further clarification services for confusing points if needed.
💡 Consultation 4: Is it allowed to modify personal selection preferences temporarily?
      Users can adjust their personal product selection preferences independently at any time according to their actual demands. The platform will synchronously adapt to user preference adjustments within the scope of universal service rules.
💡 Consultation 5: What is the response cycle for general product consultation?
        For conventional product consultation demands, we will arrange special personnel to sort out and reply as soon as possible. The specific response progress will be subject to the actual processing of service resources.